🇦🇪 Official Portal of the UAE Federal Authority for Identity, Citizenship, Customs and Port Security
العربية 600 522222 Contact Us
ICP

Federal Authority for Identity,
Citizenship, Customs & Port Security

United Arab Emirates — هيئة الهوية والجنسية والجمارك وأمن المنافذ

🤖 AI-Powered Technical Support — Now Live

Your Identity &
Digital Services
Made Simple

Access Emirates ID, visa, residency, and Smart Services support — instantly, securely, and in your language. Our AI Technical Support Agent is available 24/7 to triage and resolve your requests.

ICP by the Numbers

9.8M+Emirates IDs Issued
200+Digital Services
24/7AI Support Available
<2minAvg. Triage Time
Core Services

What Can We Help You With?

Access all ICP services online — from Emirates ID renewal to visa applications and border enquiries.

🪪

Emirates ID

Apply for, renew, or replace your Emirates ID. Update personal data, book biometric appointments, and track your card delivery.

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✈️

Visa & Residency

Manage residence visas, entry permits, Golden Visa, and Green Visa applications. Check status and resolve processing issues.

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📱

Smart Services App

Get help with login issues, payment failures, document uploads, and app errors on the UAEICP mobile platform.

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Ports & Border

Resolve entry/exit record discrepancies, travel ban enquiries, overstay fine disputes, and customs declarations.

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Data & Privacy

Request personal data corrections, report duplicate records, raise unauthorised access concerns, and manage your data privacy rights.

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Golden & Green Visa

Apply for long-term residency under the UAE's Golden Visa (10 years) or Green Visa (5 years) programmes for investors, talent, and professionals.

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🤖 AI Technical Support Agent

Get Instant Support — Powered by AI

Our AI Technical Support Agent is trained on ICP's full service catalogue. It classifies your issue, assigns priority, and routes your request to the right team — in seconds, in English or Arabic.

Chat with AI Support Agent
🕐 Available 24/7
🌐 English & Arabic
Instant Triage
🔒 Secure & Confidential
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